koko88Privacy Policy

This page describes what we collect when you use koko88 and how we keep that data protected. We at koko88 are committed to transparency about our data practices, and we want our players to understand exactly what information we hold and why.

Our privacy approach is built on three principles: we collect only what we need to operate our platform safely, we protect that data with industry-standard encryption, and we give you control over your information. When you create an account on koko88, deposit funds via DANA, e-wallet, mobile banking, or any of our other supported payment methods, or place a bet during Liga 1 coverage or a live-dealer session, we record certain details. This policy explains what those details are and how we use them.

We serve players in jurisdictions where our service is legally permitted. Our servers may sit outside your home country, and your data may be processed by third-party payment processors, identity-verification vendors, and hosting providers. We describe each of these relationships below so you know exactly who has access to your information.

What We Collect on koko88

We collect your email address, phone number, and full name when you register an account. We also collect your date of birth and residential address so we can verify your identity and confirm that you are accessing koko88 from a jurisdiction where our service is available. We do not collect your data for marketing purposes unless you explicitly opt in to receive promotional messages.

When you deposit funds, we record the payment method you used (for example, DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We keep this record so we can reconcile your account balance and help you if a transaction fails. We also log your IP address and device type each time you log in, which helps us detect unauthorized access and protect your account from fraud.

During gameplay—whether you are playing Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or any live-dealer table—we record your bets, your session duration, and the outcome. We use this data to calculate your account balance, settle disputes, and comply with our legal obligations. We do not sell this data to third parties.

How We Use Your Data on koko88

We use your personal information to operate your account, process your deposits and withdrawals, and verify your identity before we allow you to withdraw funds. Identity verification is a legal requirement in most jurisdictions, and we undertake this check to protect both you and our platform from fraud and money-laundering risk.

We also use your data to communicate with you about your account—for example, if we need to ask you for additional identity documents, if your withdrawal is delayed, or if we detect suspicious activity. We may contact you via email or SMS during business hours if we need to resolve a dispute or clarify a transaction.

We analyze gameplay data in aggregate (never individually) to understand which games are popular, which payment methods our players prefer, and whether our platform is performing well. This helps us improve our service. We also use your data to comply with anti-money-laundering regulations and to enforce our terms of use.

Third-Party Processors and Your Data

We work with payment processors to handle deposits and withdrawals. When you use mobile banking, local payment, or online payment, your transaction details are shared with those payment providers so they can complete the transfer. We also work with identity-verification vendors who check your documents (passport, national ID, or driver's license) against government records. These vendors may store a copy of your documents for compliance purposes.

Our servers are hosted by a third-party cloud provider, which means your data is stored on their infrastructure. We have a data-processing agreement in place with this provider that requires them to keep your data confidential and secure. We also use analytics tools to track how players navigate our platform; these tools may set cookies on your device.

We do not share your personal information with advertisers, data brokers, or any other third party except where required by law or to operate our service. If we are required to disclose your data by a court order or government agency, we will notify you unless we are legally prohibited from doing so.

We keep your data protected with industry-standard encryption and access controls. Only our support team and fraud-prevention staff can view your personal information, and they are bound by confidentiality agreements.

Your Rights and Our Obligations

You have the right to request a copy of the personal data we hold about you. You can also ask us to correct any information that is inaccurate or to delete your account and associated data, subject to legal retention requirements. If you believe we have misused your data, you can lodge a complaint with your local data-protection authority.

We retain your data for as long as your account is active and for a period after closure to comply with anti-money-laundering and tax regulations. We cannot delete transaction records because they are required by law, but we will anonymize your personal details once the retention period expires.

If you have questions about how we handle your data, you can contact our support team via email. We aim to respond to data-access requests within 30 days. Our support team is available during business hours and can assist you in English.

Cookies and Tracking

We use cookies to keep you logged in, to remember your preferences, and to track how you navigate our platform. Some cookies are essential for security; others help us understand which games are most popular and whether our site is loading quickly. You can disable cookies in your browser settings, but doing so may prevent you from using koko88 fully.

We do not use cookies to track you across other websites. Our cookies are set only on koko88.fun and are deleted when you log out or close your browser (unless you choose to stay logged in).

Contact Us About Privacy

If you have a question about our privacy practices, want to request your data, or believe we have violated your privacy rights, please contact our support team. We are committed to resolving privacy concerns promptly and fairly.

Our services are available only where local law permits. If you are accessing koko88 from a jurisdiction where online gaming is prohibited, we cannot provide our service to you. We reserve the right to suspend or close your account if we determine that you are accessing our platform from a restricted jurisdiction.

We update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or by posting a notice on our platform. Your continued use of koko88 after such changes means you accept the updated policy.