koko88Frequently Asked Questions
Users new to koko88 often ask about account setup, deposit and withdrawal methods, game rules, and account security. This page answers the most common questions across those topics so you can get started without delay.
Our FAQ resolves questions about registration, payment options available in your region, how to read game rules before you begin, and what to do if you suspect an account issue. For detailed legal terms, jurisdiction restrictions, or account suspension policies, refer to our Terms and Conditions or Legal Notice pages.
Browse the accordion sections below to find your answer. If your question is not covered here, our support team is available during business hours via email and live chat. We respond in English and Indonesian, and we handle account recovery, KYC document queries, and withdrawal troubleshooting.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
No. Each person may hold only one active account on koko88. If we detect multiple accounts linked to the same identity, phone number, email, or payment method, we reserve the right to suspend all associated accounts. This policy protects our platform from fraud and ensures fair play. If you have forgotten your password or lost access to your account, contact our support team — we can help you recover it rather than create a new one.
If you notice unusual activity, a login from an unfamiliar location, or if you cannot access your account, contact our support team immediately. Have your registered email and phone number ready. We can verify your identity, reset your password, and review recent account activity. If your account has been locked for security reasons, we explain the reason and guide you through the unlock process. Response times for account-access issues are typically within a few hours during business hours.
Our support email address is listed in your account settings and on our Contact page. When you email us, include your account email, the subject of your inquiry, and any relevant details — such as a transaction ID if you are asking about a deposit or withdrawal. We respond in English and Indonesian. Most inquiries receive a reply within one business day. For urgent account-security issues, use the live-chat option in your account dashboard if available.
Payments and transactions
Yes. We support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. We also accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you choose a payment method during deposit, follow the on-screen instructions to complete the transfer. Bank transfers typically process within one to two business hours. For withdrawals, select your preferred bank, enter the amount, and confirm. Withdrawal processing times depend on your bank's schedule and may take longer during holidays like Idul Fitri or Idul Adha.
Deposit minimums and maximums vary by payment method. Most methods have a minimum deposit of a few thousand rupiah and a maximum per transaction. When you select a payment method during deposit, the system displays the range for that method. If you need to deposit a larger amount, you may make multiple transactions. Withdrawal minimums are also set per method. Contact support if you have questions about limits for your chosen payment option.
Free bets and free spins are promotional credits that may be awarded to your account under specific conditions — for example, after your first deposit or during a scheduled tournament event. When you receive free bets or spins, they appear in your account under a "Promotions" or "Bonuses" section. Free spins are typically tied to a specific slot game and expire after a set period. Free bets may be used on football markets or live-dealer tables. Read the terms for each promotion to understand wagering requirements and expiry dates.
Game rules and play
Before you begin, read the rules for the specific game or market you plan to use. For football betting, understand how odds are displayed, what happens if a match is postponed, and how we settle bets. For live-dealer tables like blackjack or baccarat, learn the hand rankings and payout rules. For slots such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, review the paytable and how bonus features trigger. Each game page on koko88 includes a full rules section. If you have questions, contact support before you place your first bet.
Security and account care
KYC (Know Your Customer) verification requires a government-issued ID — such as a passport, national ID card, or driver's license — and proof of address. Proof of address can be a recent utility bill, bank statement, or official letter showing your name and current address. Upload clear, legible images of both documents through your account settings. Our team reviews submissions within one to two business days. If a document is unclear or incomplete, we request a resubmission. Once verified, you can withdraw funds without further delays.
Yes. Your account is protected by encryption and standard security practices. You can log in from multiple devices — a phone, tablet, or computer. However, if we detect a login from an unusual location or device, we may ask you to verify your identity before granting access. Always use a strong, unique password and do not share your login details. If you use a shared device, log out after each session. If you notice suspicious activity, change your password immediately and contact support.
We operate koko88 only in jurisdictions where online gaming and sportsbook services are legally permitted. Users are responsible for verifying that their access to and use of koko88 comply with the laws of their own jurisdiction. We reserve the right to suspend or terminate any account if we determine that the user is accessing our platform from a territory where such services are restricted. For details, see our Legal Notice and Terms and Conditions pages.